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World's Tallest Hotel Launches New Technology - Mobile Check In


01-Aug-2014

Check into the JW Marriott Marquis Hotel Dubai from anywhere, anytime using the Marriott mobile app

Always looking for innovative ways to heighten guest experiences, the JW Marriott Marquis Hotel Dubai has announced the launch of the Marriott Mobile Check-In and Check-Out service which allows visitors to download a mobile application and have their room key waiting for them on arrival.

Simple to use, the application enables Marriott Rewards members to receive push notifications on their Apple iPhones or Android devices after 4 pm of the day before their arrival alerting them they can check-in. Then they receive an automatic notification when their room is ready, communicating in advance that the hotel is prepared for their arrival. As payment information is stored within members profiles, guests simply walk up to the mobile check-in desk where their pre-programmed key card will be waiting for them. At the end of their stays, guests receive another notification alerting them mobile checkout is available. Upon completion, guests will then be prompted to provide an email address where their bill will be sent, allowing them to confidently bypass the front desk.

Commenting on the launch, Bill Keffer, General Manager of the JW Marriott Marquis Hotel Dubai said; “As a leading business hotel with a huge focus on the meetings incentives conferences and events sector (MICE), the majority of our guests are international travellers with demanding schedules therefore we are always looking for ways to make their lives easier. The introduction of the mobile check-in service allows visitors to save time and access their hotel room quicker than ever before. It also simplifies the process for our international guests as the application is available in English, French, Spanish, German and Mandarin reducing the chance of any language barrier. ”

The JW Marriott Marquis Hotel Dubai strives to be a leader within the technology field and all guest rooms are equipped with modern technology, including LCD TVs, iPod stations, high speed Wi-Fi and a master room control tablet. When it comes to conferencing equipment and hosting events in the hotel, guests are spoilt for choice as both our Emirates and Dubai Ballrooms host the biggest LCD screens in Dubai making them ideal for hosting large conferences and events.

Keffer adds: “In addition to launching mobile check-in services we are also introducing a WIFI speed of 300 Mbps which will allow our guests to download, stream and host video conferences online using super speed connections – it is these types of these technological advancements which help us to execute a seamless guest experience.

Globally, the Marriott Mobile Check-In is available across, ten additional brands – The Ritz-Carlton, JW Marriott Hotels & Resorts, Renaissance Hotels, Autograph Collection, Courtyard, SpringHill Suites, Fairfield Inn & Suites, Residence Inn, TownePlace Suites and Marriott Executive Apartments*. The JW Marriott Marquis Hotel Dubai joins a list of 1,200 properties worldwide where the service is available. By year-end the service will go live at more than 4,000 hotels.

To download the app please log onto http://mobileapp.marriott.com. To register to become a Marriott Rewards member and take advantage of this service at please log onto http://www.marriott.com/rewards/rewards-program.mi.

Contact
Laoise Molloy
JW Marriott Marquis Hotel Dubai
+971 50 7702170
laoise.molloy@marriott.com